Customers select a university, guide, and preferred tour type on our website. After purchase, they receive a follow-up email to schedule and customize their tour. On the scheduled date, both the guide and customer connect via Zoom for the custom guided tour, where the guide showcases the desired parts of campus, downtown areas, and answers any questions. For pre-recorded tours, after purchase you’ll still receive an email with a customization survey. After completing that, our tour guide plans a 15-minute route based on your preferences, records the tour, and sends it back within 3-5 business days.